Apple mulls refunds for battery replacement on old iPhones

iPhone Battery Replacement Program Of Apple Now Live In India

Many customers had interpreted the move by Apple as a way to fuel demand for newer iPhone models, their suspicions fuelled by the fact that the company didn't initially disclose the slowdowns or its reasons for them.

In the letter, acquired by The Verge, Thune asks specifically, "whether consumers who paid the full, non-discounted price for a replacement battery in an effort to restore performance should be allowed to seek a rebate for some of the purchase price".

A battery is exposed as a man tries to fix an iPhone in a fix store in New York December 29, 2017.

In January, Apple announced it would allow users to use a new UI tool to turn off the power management feature that slows down old iPhones. Apple says a normal battery "is created to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions".

Besides the possible rebate program, Apple confirmed that the upcoming iOS 11.3 update will include a battery health indicator for users. iOS 11.3 is now in beta and should be released this spring.

The Silicon Valley firm has also been working hard to squeeze money out of its existing customers, with the App Store, Apple Music, iCloud and Apple Pay all enjoying their biggest quarters ever. But still, batteries over time will diminish in capacity and peak performance, and will need to be replaced, explains the company.

Apple's letter also laid out the timeline for the software update previous year that triggered customer complaints of slower iPhone performance.

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While the statement is vague, it does show that Apple cares for its customers.

The problem only appeared in iPhone X and no other Apple smartphone model. "In those conversations, Apple has acknowledged that its initial disclosures came up short".

That's a little galling to customers who paid full price for a new battery prior to the Apple's discount.

So newer iPhones should not suffer the same battery-related sluggishness that affects iPhones released between 2014 and 2017.

Its software and services division saw revenue rise 18% year-on-year to US$8.5bn, while sales of other products such as its AirPods earphones and Apple Watch jumped by 50%. USA regulators have also begun probing Apple for information on the slowdown. "Yes, we are exploring this and will update you accordingly", Hogan wrote. Vetr lowered Apple from a "strong-buy" rating to a "buy" rating and set a $173.47 target price on the stock.in a research report on Friday, October 6th. The company presently has an average rating of "Buy" and a consensus price target of $201.91.

At the end of January, Apple confirmed that it was also being investigated by federal agencies on the matter.

Thune, who chairs the Senate Committee on Commerce, Science, and Transportation, originally gave Apple a January 23 deadline to reply but granted an extension at the company's request, according to the committee's communications director, Frederick Hill.

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